What is Acko claim settlement ratio?

Acko General Insurance's claim settlement ratio is 84.12% for FY 2023-24, sourced from IRDAI annual reports.

Is Acko reliable for claim settlement?

Acko General Insurance has a 84.12% CSR (FY 2023-24), below the industry average of ~90%. Compare alternatives before buying.

How to file a claim with Acko?

To file a claim with Acko General Insurance: (1) Notify the insurer within the stipulated time frame, (2) Submit claim form with required documents, (3) The insurer must settle within 30 days per IRDAI guidelines. Contact the insurer's toll-free number or visit their branch for assistance.

General Insurance · IRDAI Data

Acko General Insurance

Acko General Insurance is India's first digital-native insurer, founded in 2016 and backed by Amazon, General Atlantic, and Multiples Private Equity. Acko distributes exclusively through its app and website — no agents, no branches. Its zero-commission model keeps premiums competitive, and it processes motor claims via the Acko app with self-inspection for minor damages.

GENERALICR 84.12% · FY2023-24Bengaluru

ICR FY2023-24

84.1%

4,280 settled

Pros & Cons

Pros

✓Lowest premium pricing — zero agent commission model
✓Fully digital: buy, renew, and claim via app in minutes
✓Motor claim self-inspection for minor damages — no surveyor wait
✓Amazon-backed — strong tech infrastructure and funding
✓Transparent pricing: no hidden charges or add-on upselling

Cons

✕No physical branches — not ideal for older customers
✕Smaller hospital network for cashless health claims
✕Shorter track record than established insurers
✕Limited product range compared to full-line general insurers

Complaint Data

Complaints / 10K

7.4

FY2022-23

Grievance Disposal

96.8%

How does Acko compare?

Side-by-side CSR, complaints, and grievance data.

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