Acko General Insurance
Est. 2016Bengalurugeneral insurer
CSR 2023-24
84.12%
Below average
Complaints FY 2022-23
7.40
per 10K policies
96.8% disposal rate
Source: IRDAI Annual Report 2022-23
Quick answerAcko General Insurance settled 84.12% of general insurance claims in FY 2023-24 — below the industry average of ~90%. This page shows Acko's CSR history, plans, pros and cons, complaints data, and how to file a claim.
Acko General Insurance is India's first digital-native insurer, founded in 2016 and backed by Amazon, General Atlantic, and Multiples Private Equity. Acko distributes exclusively through its app and website — no agents, no branches. Its zero-commission model keeps premiums competitive, and it processes motor claims via the Acko app with self-inspection for minor damages.
Claim settlement ratio history
Strengths
- +Lowest premium pricing — zero agent commission model
- +Fully digital: buy, renew, and claim via app in minutes
- +Motor claim self-inspection for minor damages — no surveyor wait
- +Amazon-backed — strong tech infrastructure and funding
- +Transparent pricing: no hidden charges or add-on upselling
Limitations
- -No physical branches — not ideal for older customers
- -Smaller hospital network for cashless health claims
- -Shorter track record than established insurers
- -Limited product range compared to full-line general insurers
How to file a claim
100% app-based claim filing. Minor motor claims settled via self-inspection within 1 hour. Health cashless claims pre-authorised at network hospitals. Reimbursement within 14 working days.
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