ClaimRatioβ
IRDAI Annual Report · FY2023-24

Claim Settlement Ratio Tracker

All IRDAI-registered insurers ranked by CSR. Data sourced from the IRDAI Annual Report 2023-24. Lower complaints and higher grievance disposal rates are better.

Life Insurance

10 insurers · ranked by CSR
#InsurerCSR %ComplaintsGrade
1
Max Life Insurance
23,672 settled · IRDAI Annual Report 2023-24
99.51%
1.45
A+
2
HDFC Life Insurance
15,234 settled · IRDAI Annual Report 2023-24
99.39%
2.15
A+
3
Bajaj Allianz Life Insurance
18,740 settled · IRDAI Annual Report 2023-24
99.07%
4.12
A+
4
Kotak Mahindra Life Insurance
9,821 settled · IRDAI Annual Report 2023-24
98.82%
2.28
A+
5
LIC India
1,74,543 settled · IRDAI Annual Report 2023-24
98.62%
2.98
A+
6
Tata AIA Life Insurance
12,043 settled · IRDAI Annual Report 2023-24
98.53%
1.87
A+
7
ICICI Prudential Life Insurance
14,892 settled · IRDAI Annual Report 2023-24
97.90%
2.73
A
8
Aditya Birla Sun Life Insurance
8,834 settled · IRDAI Annual Report 2023-24
97.47%
3.47
A
9
PNB MetLife India Insurance
7,123 settled · IRDAI Annual Report 2023-24
97.37%
4.67
A
10
SBI Life Insurance
31,234 settled · IRDAI Annual Report 2023-24
95.74%
1.93
A

Health Insurance

15 insurers · ranked by ICR
Note on health insurance data: IRDAI switched from count-based CSR to Incurred Claim Ratio (ICR) for health insurers from FY2022-23. ICR of 60–80% is the industry norm — a lower number is not necessarily better. Read our methodology →
#InsurerICR %ComplaintsGrade
1
HDFC ERGO Health Insurance
IRDAI Annual Report 2023-24
100.0%
9.1
A
2
Aditya Birla Health Insurance
IRDAI Annual Report 2023-24
95.5%
13.2
A
3
ManipalCigna Health Insurance
IRDAI Annual Report 2023-24
91.8%
10.4
A
4
Star Health and Allied Insurance
IRDAI Annual Report 2023-24
91.3%
14.8
A
5
Niva Bupa Health Insurance
IRDAI Annual Report 2023-24
91.2%
11.6
A
6
New India Assurance Company
IRDAI Annual Report 2023-24
91.1%
18.3
A
7
Care Health Insurance
IRDAI Annual Report 2023-24
90.3%
17.3
A
8
United India Insurance
IRDAI Annual Report 2023-24
90.2%
28.4
A
9
Tata AIG General Insurance
IRDAI Annual Report 2023-24
89.4%
10.3
B
10
Reliance General Insurance
IRDAI Annual Report 2023-24
88.7%
16.7
B
11
ICICI Lombard General Insurance
IRDAI Annual Report 2023-24
88.2%
14.2
B
12
Bajaj Allianz General Insurance
IRDAI Annual Report 2023-24
87.9%
12.1
B
13
Future Generali India Insurance
IRDAI Annual Report 2023-24
86.3%
13.9
B
14
Go Digit General Insurance
IRDAI Annual Report 2023-24
85.4%
11.8
B
15
Acko General Insurance
IRDAI Annual Report 2023-24
84.1%
7.4
B