ICICI Lombard General Insurance
Est. 2001Mumbaigeneral insurer
CSR 2023-24
88.24%
Below average
Complaints FY 2022-23
14.20
per 10K policies
98.5% disposal rate
Source: IRDAI Annual Report 2022-23
Quick answerICICI Lombard General Insurance settled 88.24% of general insurance claims in FY 2023-24 — below the industry average of ~90%. This page shows ICICI Lombard's CSR history, plans, pros and cons, complaints data, and how to file a claim.
ICICI Lombard General Insurance is India's largest private sector general insurer by gross written premium, incorporated in 2001 as a joint venture between ICICI Bank and Fairfax Financial Holdings. It offers a wide range of products including health, motor, travel, and home insurance. For health claims in 2023-24, it reported a claim settlement ratio of approximately 88%.
Claim settlement ratio history
Strengths
- +Largest private general insurer — strong financial backing
- +Wide cashless hospital network across India
- +Quick cashless approval — digital-first claim process
- +Health Booster top-up plans available at low cost
- +Multi-product insurer — can bundle health with motor
Limitations
- -CSR slightly below top standalone health insurers
- -Customer service complaints at scale can lag
- -Some plans have room rent sub-limits
How to file a claim
Cashless claims processed through ICICI Lombard's InstaSpect and IL TakeCare app. Reimbursement settled within 7–14 working days on submission of complete documents.
Ready to check the actual premium?
Compare on PolicyBazaar without sharing your phone number at checkout